Error messages

Every error message consists of two pieces of information:

  1. Explanation of what happened
  2. Solution to the situation

When writing an error message:

  • Keep it short
  • Avoid blaming the user or implying user error. Passive voice can be helpful here
  • Clarity is a must, inform about what happened and how to resolve it
  • No technical language, no APIs, servers, backends and so on
  • An error message is not a place to be funny
  • We don’t say “Oops!”

Avoid sorry and please unless it's really necessary

  • Don’t apologize effusively
  • Use "Please", only when it requires a lot of effort:


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